First Line Management (Level 3)

On the right foot

National Certificate in Business (First Line Management) (Level 3)

This programme is the first of two qualifications for people who are, or are training to be first line managers (team leaders, supervisors, or charge hands). It suits people who are responsible for managing people, resources, or workplace operations and have had little, or no previous training.

Competencies that need to be achieved include:

• Functional/technical skills
• Peer relationships
• Self-development
• Ethics and values
• Developing direct reports and others