Contact Centres - Senior CSR

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Stepping up

National Certificate in Contact Centres - Senior CSR (Level 3)

For those working as, or training towards either a senior CSR or team leader role. The programme covers a wider range of competencies/skills combined with strand specific skills.

Key competencies include:

  • Managing and measuring work
  • Building effective teams
  • Conflict management
  • Functional/technical skills
  • Interpersonal savvy